Frequently Asked Questions

We work on an appointment system and request you inform the receptionist if you require a long appointment to discuss more complex matters. Consultations such as insurance medicals, counselling, health reviews will require a long consultation. If family members require attention, please book separate appointments.
Telehealth consults are available for patients who have tested positive to Covid, have infectious symptoms and if the doctor has advised them to book telehealth for results. Fees may be applicable.

We will also cater for walk in patients. If you are unable to keep your appointment, please notify the practice as early as possible.

Online bookings available through our website or via Health Engine.

We are a Mixed Billing practice.

Current pension card holders, Veteran Affairs and children under 16 years of age with valid Medicare cards are offered Bulk Billed appointments, Health care card holders are billed at a reduced rate Monday-Friday between 8.00am – 5.00pm.

ALL APPOINTMENTS AFTER 5.00pm MONDAY – FRIDAY INCUR PRIVATE FEES. Reduced rates are offered after 5.00pm for pensioners, health care card holders and children under 16yrs.

ALL SATURDAY APPOINTMENTS ARE PRIVATELY BILLED

NO DISCOUNTS APPLY FOR SATURDAY APPOINTMENTS

** This includes DVA, Pensioners and children under 16 years of age **

Please ask reception or refer to our consultation fee list.

There are certain appointments & procedures that will incur a private fee, please check with reception.

Payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card (excluding Diners or Amex). See more about our fees.

Emergencies are always given priority e.g.: chest pain, difficulty breathing or serious injuries.

If you suspect that you have an infectious disease or deteriorating symptom, please inform the reception staff on arrival. We may need to take extra precautions for you and the safety of others.

All test results are checked daily by the doctor, whilst we maintain a recall system it is ultimately the patient’s responsibility to contact the practice to discuss results.
If the doctor wishes to see you to discuss your results, you will receive a phone call from one of our nurses to book an appointment. Alternatively, if the doctor has requested for a non-urgent follow up appointment you can expect to receive a text message or a letter requesting that you book an appointment. It is Practice Policy that results will not be given over the phone unless given by your GP in a Pre-Booked Telehealth appointment.

Standard consultation fees apply. Please make an appointment with the referring doctor to discuss your results.

For patients convenience we offer a recall service, this is done automatically unless we are advised otherwise. It is patients responsibility to keep note of future tests.

In most cases the receptionist or nurse will be able to assist you. If you wish to speak to the doctor it is best to make an appointment.

An appointment is required for all prescriptions.

If you require a referral to a specialist, please make an appointment to discuss this with your doctor.

Medical Certificates are legal documents and cannot be back dated. To obtain a medical certificate, a consultation with a doctor is required.

To meet the costs associated with preparing information to be released to another practice an administrative fee of $50.00 will be charged.

No Narcotics or Drugs of Addiction are prescribed or kept at this practice. Our practice will not tolerate any verbal or physical abuse towards our staff or doctors.

If you fail to cancel your appointment there will be a “Did not Attend” fee of $50.00.

Any suggestions you may have which will help us provide better service would be appreciated. Feedback forms are available at reception. Should you have any concerns or wish to make a complaint please contact the Practice Manager in the first instance practicemanager@forrestroadmedical.com.au Alternatively, contact Health & Disability Service Complaints Office on (08) 96551 7600 or visit www.hadsco.wa.gov.au.